Nexus — Moderation and Complaints Policy

Last updated: 22 July 2026
Version: 1.0

This Policy explains how content moderation, reports, penalties, and appeals
work on Nexus. It reflects the actual moderation system implemented in the
Service.

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1. Principles

• We act to keep Nexus safe while respecting users' rights.
• Enforcement is proportionate to the violation.
• Decisions to block accounts, groups or channels involve human review —
  they are not solely automated.
• Users can appeal moderation decisions.

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2. How to report

• You can report a specific message using the report option, choosing a
  reason (for example: spam, violence, child-safety, illegal content, other).
• A report records the reason and a snapshot of the reported content, and is
  sent to the moderation team.
• Do not misuse reporting with false or mass reports; rate limits apply and
  abuse of the system may itself be penalised.

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3. How reports are handled

1. Reports enter a moderation queue visible to authorised moderators.
2. A moderator reviews the report together with surrounding context.
3. The moderator decides an outcome:
4. Action taken — the content/account violated the rules and a penalty
   was applied;
5. No action — no violation was found;
6. Invalid — the report could not be processed (e.g. incomplete or
   duplicated).
7. The person who filed the report is notified of the outcome by the in-app
   moderation bot only after a decision is made, without disclosing private
   details of any other user.

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4. Penalties

Penalties escalate with severity and repetition and may include:

• Warning
• Mute (temporary loss of the ability to post)
• Temporary ban
• Permanent ban
• Blocking of a group or channel that breaks the rules

The most serious violations (see the Community Guidelines "Zero tolerance"
section) may result in immediate permanent removal.

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5. Notifications and appeals

• When your account is penalised or your group/channel is blocked, you
  are notified by the in-app moderation bot ("Nexus Moderation").
• For blocked groups/channels, the notification includes the reason, a link to
  the Terms of Service, and an "Appeal" button.
• You may appeal within 30 days of the decision. Appeals are submitted
  through the moderation bot: you press "Appeal", the bot explains what to
  include, and you send your explanation, which reaches the moderation team.
• You cannot file duplicate appeals for the same decision while one is pending.
• After the appeal window expires, the appeal option for that decision is no
  longer available.

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6. Records and data protection

• Moderation actions are logged for accountability and to comply with data
  protection obligations (see the Data Processing Policy and Data Retention
  Policy).
• Moderation records are kept only for the periods stated in the Data Retention
  Policy and are then anonymised or deleted.

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7. Legal requests and serious harm

• Where required by law, we may disclose information to competent authorities.
• Where content indicates a serious and imminent risk to life or safety, or is
  illegal (such as CSAM), we may act to remove it and, where required, report it
  to the relevant authorities.

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8. Contact

For moderation questions that are not resolved through the in-app process:

E-mail: [CONTROLLER CONTACT EMAIL]